Covenant




COVENANT
LONDON CITY ESTATE
v2.42 – January 2018

blog:  http://mainlandlondon.blogspot.co.uk
https://www.facebook.com/LondonSecondLife

ABOUT

London City is a diverse, vibrant community of varied visitors socialising and enjoying daily events, hangouts, pubs, clubs, shopping and concerts.

When visiting us, we ask you to be tolerant of individuality, not to abuse, attack, impede, bite, gesture excessively, or cause annoyance that impacts the enjoyment of other visitors. Common decency is expected.

No advertising, group invites, carding-up, mass teleports; no spamming of any kind, including friending spam, object "presents" to visitors, titler advertising or any other means to circumvent our advertising policy. Legitimate advertising is available via paid boards around the regions.

Due to the nature of phishing links and the vulnerability of new users, we ask that you do not post URLs in local chat or groups.

We respectfully ask "Owner", "Manager", "Staff" and similar tags from elsewhere not to be worn in London City; this is a mutual courtesy: we do not wear our staff tags in your regions, and ask you to show similar respect in ours.

London City is privately owned. Access is by open invitation and not a rite of passage; we are not obligated to host a resident whom we think works against the community’s spirit.



DIVERSITY

We acknowledge differences between people beyond age and experience, such as gender, race, ethnicity, mental and physical ability, creed, colour, caste, sexual orientation, religious beliefs, education, marital, financial and other statuses; we believe that these differences and varied life perspectives that people bring have a positive impact on the community, and are a strength to be embraced.



OFFICIAL COMMUNITY GATEWAY

London City runs an Official Community Gateway, its purpose being guiding new residents joining Second Life; as such, these are given priority to the Gateway region. Access to it for older residents is usually disabled. The Gateway ends as the new resident is led out of the Gateway region and into the ‘Hub’ area of London City; new residents are encouraged to integrate with the London City region’s community.



HUB AREA IN LONDON CITY

This area is located in front of the Freebie Megastore in London City. Priority in it is for new users – they visit here first, so we wish to give them the best experience and impression of Second Life. Older residents are expected to conduct themselves properly. Those who habitually target brand new residents will be deemed as interfering with this Gateway. Conduct that gives a negative initial experience of Second Life is not acceptable. You are expected to be tolerant of new residents throughout the estate.



SUPPORT

To help residents, London City runs a team of trained Support staffers (identified by their "London Support" tag), so we do not need third-party "helpers", "mentors", vigilantes, security or other support groups; we would appreciate it these untagged before coming to these regions, to avoid confusing others. Our team are trained to help in a specific way, hence self appointed helpers are not encouraged.  Please get on board with London Support if you wish to assist in London City.  Our team can also be identified by the profile groups, "Mainland London Staff" and "London City Gateway".



ACCOUNTABILITY

If you believe a member of our team misbehaved, was unfair, intolerant, or acted outside of this Covenant, post your complaint in the support portal http://www.mainlandlondon.blogspot.co.uk/p/support-ticket.html
Please do not use IM or local chat for issues about Governance.



DISRUPTIVE RESIDENTS

London City will not host avatars that cause sustained disruption; this includes those with anti-social behaviour, members of groups and estates known to be unruly in London City, and those who are broadly offensive or repeatedly flout the Covenant or the Terms of Service/Community Standards.

You have freedom of expression to discuss the subjects you wish to talk about (see above for the caveat concerning the Hub area), as long as it does not extend to subject matters and behaviour that will cause obvious distress or broad offense to the majority of other residents, or denigrate the estate, its members and staff. Expression of extremist fanaticism of political and religious views, or avatars that represent extremism or fanaticism likely to distress the majority of residents, is considered disruptive behaviour.

We do not host "forever noob" accounts years into their gameplay; you must update your avatar –or switch from your "alt" to your main. This is to preserve the immersive and progressive experience for everyone.

Please do not use avatars of an unreasonably large size in public areas.



WARNINGS

We do not usually issue warnings for obvious misconduct, as it is the residents’ duty to be familiar with the covenant.



VOICE (aka "THE BORE CLAUSE")

Voice is enabled for residents to enjoy talking to each other; however, a certain etiquette is expected. Be respectful; do not cause deliberate annoyance; please do not hog the voice channel, remember to give others a chance to join in. London City provides a Voice Lounge separate from the rest of the region; those who only talk and never listen, or monopolise the Hub area, are encouraged to visit the Voice Lounge, where they can talk until the end of time. Serial "voice bores" who are regular offenders will, on occasion, be denied access to the main voice parcel.



NUDITY

While nudity is not forbidden in Moderate regions, it is discouraged; nudity (genitals in obvious display) is not permitted in General regions. Sexual predators, pests, states of arousal or content that is broadly offensive or distressing is not allowed. Please report prostitutes or webcam girls/boys to a London Support staffer.



CHILD AVATARS

No role-playing. Child avatars are forbidden in regions designated as Adult; while allowed elsewhere, we strongly discourage their use. A child avatar engaging in sexual activity is a violation of the Terms of Service, irrespective of the account owner’s real life; please Abuse Report such incidents.



ROLE-PLAYING/VAMPIRES/LYCANS AND PYRAMID SCHEMES

To discharge our duty of care to residents, London City does not host active vampires or those using hunting HUDs.
No role-playing. No biting, no vampire / lycan activities, including promoting / advertising, whether in profile or via titler. We will remove those who role-play, group recruit, teleport other users or cause a nuisance. No pyramid or "Get Rich Quick" schemes. No spoofing of disability.



AD BOARDS

Please keep imagery and descriptions within the context of the region’s maturity rating.



CONTESTS

Vote-rigging, logging accounts to vote for you, or canvassing others to vote for you is considered cheating. If a pattern emerges where a regular entrant is inactive throughout a contest, they will be removed from the board. To give everyone a fair chance, if you regularly win contests you may be asked to sit out some, to give others an even chance.

Our staff and team are not permitted to enter contests, including free-to-play sploders; sometimes, when few people have joined a contest, "free for all" may be declared, and only at that point will our team join in.



WORKING WITH US

Each venue has its own application procedure. Please contact the club manager to discuss vacancies.

We hope that you will enjoy working with us and stay forever. We also recognise and respect that some people are more transient and will move on and leave for various reasons, e.g. circumstances or career moves.

Parting is such sweet sorrow! Whether you loved it or hated it, endings are inevitably a time of mixed emotion and heightened sensitivity. If our working relationship ends for whatever reason, good or bad, we ask that both parties have a chance to reflect, giving everyone time to adapt; as a sign of amicable parting we request that, if you leave the team, you do not visit the estate for 21 days. This "cooling down" period helps to avoid unwittingly causing mutual distress.



ASSOCIATIONS

London City is a privately owned estate, not affiliated nor related to any other regions claiming to be "London" in Second Life or other grids; we have no associations with any real-life companies. We are innovative people and, from time to time, other entities hang to our coattails and insert our brand in their search terms or land. If a region is not named "London City", it is NOT part of this estate.



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RENTALS
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COMMERCIAL RENTALS

Please contact in-world Billy Arentire or Torric Rodas for support.
To contact us out of world, a support portal is available at http://mainlandlondon.blogspot.co.uk/p/support-ticket.html

We will re-texture the inside of your store to suit your taste.


1. Terms of Rental
----------------------
We are here to assist you and will always do our best to suit your needs, so please contact us with concerns about the following terms:

(1.1) London City is an exclusive and desirable estate. We expect those renting space here to have basic Second Life knowledge and an understanding of how to set up a store; prospective merchants under 60 days of age are encouraged to defer renting until they gain experience.

(1.2) Please pay rent on time. Arrears are at your own risk.

(1.3) Please do not use proximity scanners of any kind. Collision / touch-to-join group inviters should be used instead.

(1.4) No floating texts on walls –they would bleed through to the store next door.

(1.5) Rez inside the limits of your property only. Do not place objects on sidewalks near to your store. Please do not rez on the outside of exterior walls.

(1.6) Stay within your agreed prim limit. We reserve the right to return objects to bring you within your limit.

(1.7) Avoid excessive scripted objects and those known to cause lag. Please do not run needless scripted objects.

(1.8) Using temp rezzers / zero prim rezzers / holographic rezzers is not permitted.

(1.9) We have no control over the general health of the grid itself. We do not offer any form of compensation, monetary or otherwise, for things beyond our control.

(1.10) Our primary role to our clients is the rental of space. We are landlords, not an advertising agency, but as a courtesy we will promote your shop once per month in our groups –you will need to request it and provide the wording, though. The very best way for you to raise your profile is to be an active community member and visit the hotspots in the London City regions.

(1.11) Using scripted agents that take up a region’s avatar ‘slot’ is not permitted without prior consent.

(1.12) Please refrain from using repeated/looped sounds in your store; while it might create ambience for you, it can negatively impact on nearby stores and annoy.

(1.13) We cannot offer brand exclusivity to franchise resellers; if you decide to set up store reselling third-party goods, it is possible that someone else within the estate may also sell the same range. Plan carefully and do some research before setting up a store; avoid setting up a brand that already exists within the same region.


2. Saturation
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A limit is imposed to promote a diverse selection of stores from multiple merchants and a measure to prevent ‘holes’ appearing, giving a false, negative impression as to the health of the estate, should a tenant end their rentals all at once: a client may not without prior agreement rent more than 2 stores or 3 advertisement boards within the estate.



3. Musical Chairs
---------------------
If a shop becomes vacant at another location you are welcome to rent it, but you will need to keep your existing property for the remaining duration of the rental period. We do not relocate tenants from one shop to another unless we expressly agreed on this at the time of your initial rental; this is to avoid a chain reaction of everyone moving from one location to another, creating a vast loop of administration.


4. Business Type
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To protect our interests, London City retains all rights to all venues and thus does not permit running any business or service that contravenes terms of service.  Also, these type of business are excluded from the London City Estate:
(i) Third-party clubs
(ii) Stores whose sole purpose is a hook to a competitor’s shopping mall/region
(iii) Money, banking and loan systems
(iv) Real-Estate stores or agencies selling rentals outside of this estate
(v) Shops selling advertising space
(vi) Subletting, renting from us and selling your rental on to a third party
(vii) Casinos, Zyngo or gaming.
(viii) Recruitment posts.
(ix) Shops that exist to take surveys of players, demographics or harvest information in any way.
(x) Anything that violates the Terms Of Service.


5. Fads and Whims
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No "breedables", farms or self-replicating items.


6. Abandonment and Neglect
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(6.1) Certain basic standards are required of merchants in the interests of fairness to other London City clients. Your store is expected to be smart in appearance; thoughtfully applied "grunge" is fine, but random placement of objects making it look like you were prim-bombed is not. Vendors should not be dropped in an ad-hoc, haphazard fashion; please check them when you set up to ensure they are an adequate distance from the wall, so that they do not flicker. Disable hover text!

(6.2) You should set up your store within a reasonable time, as empty ones are unappealing and can negatively affect other local traders. If the space is left empty for an unreasonable period without notice, it will be considered abandoned, and the lease ended without refund. Please do not rent space and then defer setting up!

(6.3) If a lease is terminated for willful and flagrant violation of these rental terms and conditions, improper conduct, abandonment, or breach of SL Terms Of Service, refunds will not be given.

(6.4) No refund or rent transfer is issued if a tenant decides to terminate their rental.


7. Charity
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We ask you to avoid placing advertisements saying that your earnings will be given to charity, as we cannot verify that you are in fact doing so and the statement could, therefore, be misleading.


8. Home in London
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(8.1) Homes are for non-commercial use only.


9. Development
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(9.1) Please be aware that London City is an ever-evolving, living, breathing estate. As such, we reserve the right to modify the layout and content at any time to add, remove or streamline facilities, modify landing points, agent limits, add/remove regions and districts, for the intended good of all our mutual businesses.
(9.2) We will always do our level best to keep adding value to your investment here and encourage healthy traffic to the estate.


10. Grievances, Complaints, Suggestions Policy
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(10.1) We hope that our clients have a pleasant time with London City. If you find our service lacking in any way, please contact us during your rental period so that we can attempt to rectify any wrongdoing. Please bear in mind that we are only renting space to you, not a shareholding stake, and that this is not a guarantee of sales. We do not enter into grievance discussions once a rental has ended.

(10.2) Visitors (non-paying clients): while we try our best to ensure that all other visitors have a great experience in London City, please understand that our priority is to our clients. Comments and suggestions should be made via IM, notecard or support ticket on the blog; local chat is not considered an appropriate channel for complaint and will be ignored. Please note that notecard and Support tickets will get a quicker response than IM, as they afford us a chance to explore solutions.



HOME IN LONDON CITY - PRIVATE LAND RENTALS

Help for Private Land Rentals can be found here: http://www.mainlandlondon.blogspot.co.uk/p/rentals.html


All Home Rental Parcels come with the following group/land permissions:

- Build/Rez
- Change media settings
- Deed objects to group (media)
- Eject and Freeze Residents
- Eject members from Group
- Manage Allowed and Banned Residents list
- Set Home to Here
- Return non-group objects
- Return objects owned by group (deeded)
- Set privacy (see and chat with others)
- Set land to public or private access

These parcels are for your home. They are Private, non-commercial rentals. Please do not operate galleries, nightclubs or businesses from your land. Please build/rez on the ground and within your parcel boundaries. Your building should be in keeping with the theme. No skyscrapers; no "breedables" or farms.

You may wish to add a path to the roadside which encroaches outside of your land boundary. If so, it should be in keeping with the region ambience. You will need to link it to a key-prim within your parcel to prevent it from auto-returning.

Upon renting, please tell us the names of any additional residents you would like added to your land rez group. Please ask your guests to respect our covenant and not to cause annoyance to your neighbours or other visitors. You can eject your visitors from group at any time.

For additional help, please see the Rentals tab on the main blog.






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COVENANT REVISIONS
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v2.42 January 2018
    - HUB: interference with Gateway
    - Warnings
    - Format Consistency of document

v2.40 September 2017
    - Cleaned up Rental Terms 1.x, removed defunct ones
    - Reordered items in Covenant for a smoother read

v2.38 July 2017
    - Bloodlines, vampires, attack HUDs

v2.37 July 2017
    - More work on "Voice Bore" clause
    - Tidy up

v2.36 May 2017
    - "Bore Clause" (VOICE)

v2.35 May 2017
    - Access to Community Gateway
    - Hub area
    - Child avatars
    - Vampires
    - Rental agents

v2.33 March 2017
    - HUB: keep the subject matter nice for new visitors

v2.32 March 2017
    - Diversity and general tidy up of obsolete items

v2.30 January 2017
    - VOICE Category

v2.21 December 2016
    - Tidy up of redundant items

v2.20 November 2016
    - "Freedom of expression" explained

v2.19 September 2016
    - Rental Terms (item 1.3): simple scripting of store vendors

v2.15 July 2016
    - "Disruptive" explained

v2.13 June 2016
    - Ad-boards must be within the maturity rating of the region

v2.12 May 2016
    - Avatars of unreasonable size

v2.11 March 2016
    - Vigilantes also considered disruptive, e.g. "ABS spam group"

v2.10 January 2016
    - "Nudity" explained
    - Gateway introduced

v2.08 November 2015
    - "Disruptive residents" revised
    - "Contests" revised

v2.07 July 2015
    - Revised Adult region

v2.06 June 2015
    - Disruptive amendment: Dressed forever as noob/ambience
    - Disruptive amendment: Extremism/Hate

V2.05 June 2015
    - Section added: "Working for London"

v2.00 April 2015
    - General tidy up; no new terms added/removed

V1.87 December 2014
    - 1.16 resellers

v1.86 November 2014
    - Adult Areas / nudity in moderate
    - Support / Complaints about staff
    - Disruptive avatars
    - Contests / Frequent winners / Staff Entrants

v1.85 July 2014
    - Web links
    - 2.0 Saturation policy revised.

v1.84 May 2014
    - 1.1 Store rentals, residents should be 60+ days
    - 1.12 Invitations to rez groups

v1.82 February 2014
    - Contest rules
    - 4: Business types; added recruitment posts, survey stores

v1.81 January 2014
    - Added the word Casino to "4.Business Types" to better describe definition of the word ‘gaming’

v1.80 December 2013
    - "Manager" / "Owner" tags in main covenant
    - Invites to rez group: merchant and nominated person
    - Support limited to client (not nominated)
    - "Adult region" reworded to "Adult parcel"
    - "Musical chairs" now offers explanation instead of just plain "no"
    - "London City is a privately owned estate..."
    - Defining "Client vs Visitor"
    - Local chat not considered a forum for making complaints
    - Spell-checked, reworded in some parts

v1.70 July 2013
    - Spam friending
    - Child Avatars: Permitted but strongly discouraged/unsavoury
    - Vampire / lycan / "Pyramid" schemes

v1.62 May 2013
    - Child Avatars: discouraged in estate, not permitted in Adult
    - Support: client priority and complaints (10.2)
    - Business types to exclude banks
    - Renumbering of clauses instead of alphabetic points for easier reading

v1.61 February 2013
    - 1O: Looped sounds

v1.60 January 2013
    - Typo corrections
    - 1H: Advice on render size changed from 256 to 512

v1.59 December 2012
    - Adult ads outside of guidelines

v1.58 October 2012
    - 1A: Constant arrears
    - Adult Region: disallowing child avatars. Common decency

v1.57 July 2012
    - 1(M): Definition of primary role to clients
    - 1(N): Automated agents in shops
    - 2: Saturation, not more than one shop per region
    - 6(B): "Abandonment period" clarified

v1.56
    - Added category, "Support" > "Third Party helpers"

v1.55
    - Numbered clauses for easier reference
    - New clause; saturation
    - Diversity policy addition: religious, marital and financial
    - Non-affiliation now under its own segment
    - Removed philosophy, or removal, as this is covered by "annoyance"
   
v1.54
    - Withdrawing open invitation to visit
    - Excessive gestures
    - Gambling and gaming
    - Condition of returned inventory
    - Definition of "non-commercial"


Second Life, Linden Lab are trademarks of Linden Research Inc.

This Covenant is part of the creative works and intellectual property of the London City Estate. You may not copy, distribute, modify, adapt or translate any of its contents. It is not available under the Creative Commons or any other license.
(c) Torric Rodas 2010-2018. All rights reserved.

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